商业学士(国际酒店与度假村管理)

This subject introduces you to the basic principles of State and Commonwealth laws relating to tourism and hospitality industry, with international comparisons. Emphasis is placed on areas such as liability, risk identification and mitigation, resolution and legal problem solving. You will review and analyse contemporary real-world case studies, as highlighted in current news media and academic articles.

Assessment Tasks: Presentation, Report

Delivery Mode: On Campus, Online

This subject provides a comprehensive introduction and overview of the theory and practice of Talent Management. You will discuss how Talent Management has become aligned with developing an organisational and workplace culture, goals and business competitiveness. You will also learn how it contributes to a range of desirable outcomes such as organisational performance, employee productivity, satisfaction and community well-being. You will explore ways in which leadership and strategic management styles influence the development of Talent Management philosophies and processes specifically with reference to the accommodation sector.

Assessment Tasks: Test, Poster, Presentation

Delivery Mode: On Campus, Online

Embarking on research is important for the justification of decision making in any business environment. This subject will develop your research practice skills to engage with relevant business stakeholders to make informed and beneficial business decisions. You will explore how primary and secondary research can be applied to address contemporary issues affecting the hospitality and tourism industry. A core component of the subject is the evaluation of research strategies used in the hospitality and tourism industry. Through this evaluation you will learn skills and practical tools to carry out the research process of collection, analysis, interpretation and presentation of research.

Assessment Tasks: Literature review, Research proposal, Presentation

Delivery Mode: On Campus, Online

Housekeeping is a key department in an accommodation facility. You will develop practical skills combined with theoretical knowledge of financial and managerial responsibilities to enable you to operate accommodation services successfully. This subject is a combination of both practical (applied) and theoretical learning. Classes will be delivered in online workshops or in hands on classes. You will demonstrate your Housekeeping Department skills and knowledge within the practicum laboratory or within a simulated environment.

Assessment Tasks: Practical Assessments, Presentation

Delivery Mode: On Campus, Online

This subject will equip you with the distinction between sales and marketing in a hotel and resort environment. Learning will be covered in key principles of sales and marketing including consumer decision-making principles, segmentation, pricing structures and distribution channels. You will gain an overview of a typical hotel and resort marketing structure and potential promotions.

Assessment Tasks: Poster, Presentation

Delivery Mode: On Campus, Online

Rooms Division 2: Front Office is a key contributor within any accommodation facility. Therefore, a thorough understanding of guests’ expectations and service delivery, to meet all levels of service, is of the utmost importance to ensuring business success while exceeding guest expectations. The subject engages you in all positions within Front Office and will further develop your understanding and application of interdepartmental relationships. You will obtain a thorough working knowledge of a Property Management System.

The subject incorporates knowledge of Front Office operations, financial and managerial responsibilities and customer service soft skills, including how to address guests’ complaints. You will be exploring how to use emotional intelligence (Smart Skills) to deliver an outstanding guest experience. Classes will be delivered in workshops and theory classes. You will demonstrate your Front Office Department skills and knowledge within the practicum laboratory or within a simulated environment.

Pre-requisite: HTL203BM Rooms Division: Housekeeping IPA201BM Industry Placement II Part A

Assessment Tasks: Practical Assessments, Report

Delivery Mode: On Campus

The need to consider sustainability in the tourism and hospitality industry is a global policy priority with an urgent response required from the sector. However, the challenge for hotels and resorts is to balance stakeholders’ sustainability expectations with traditional business performance indicators.

This subject has been designed to equip you with the tools to practically adapt and apply sustainability principles to a range of current and emerging social and environmental challenges that confront the tourism and hospitality industry more broadly, while maintaining a particular focus on the hotel and resort sector.

You will explore the hotel and resort sector beyond its commercial role in the economy by investigating its potential to utilise frameworks and strategies to achieve pro-social and pro-environmental behaviour change to enable sustained positive outcomes for business, government and the community.

Assessment Tasks: Report, Infographic, Presentation

Delivery Mode: On Campus

Employment is an excellent opportunity for the student to develop knowledge, skills and abilities. The aim of Industry Placement is to introduce students to the work environment external from the school. Students are first prepared for Industry Placement by attending workshops on the preparation of recruitment and selection documentation and practice their interview skills (IPA201).

Whilst on placement students are provided with opportunities to develop their career pathway and enhance their operational skills and knowledge. This subject further provides the opportunity for students to reflect upon the relationship between their academic studies and the workplace environment. Employment in to be undertaken at an approved facility within their chosen discipline (hotel, restaurant, event, hospitality environment).

Pre-requisite:

Bachelor of Business (International Event Management)
EVE201 Event Planning and Implementation
Bachelor of Business (International Hotel and Resort Management)
HTL201 Rooms Division Management
Bachelor of Business (International Restaurant and Catering Management)
RCM101 Introduction to the Restaurant and Catering Industries
RCM201 Advanced Beverage and Wine Knowledge
RCM202 Menu Planning and Engineering Bachelor of Business (Guest Experience Management)
HOS101 Food and Beverage Operations Management Students should have completed at least two out of the three subjects in their chosen specialisation before commencing IP201.
Plus IP101 for all of the above

Assessment Tasks: Report, Proof of hours documentation

Delivery Mode: On Campus, Work integrated learning activity

Employment is an excellent opportunity for you to develop knowledge, skills and abilities in your chosen discipline. The aim of Industry Placement is to introduce you to the work environment external from the school. This is the second part of the second placement within a Food and Beverage, or Rooms Division context in the hospitality environment across two consecutive terms (IPA201BM-IPB201BM). Whilst on placement you are provided with opportunities to develop your career pathway and enhance your operational skills and knowledge in Rooms Division or Food and Beverage. This subject further provides the opportunity for you to reflect upon the relationship between your academic studies and the workplace environment. Combine professional experience with your qualifications while undertaking an industry placement of 600 hours in total over two terms.

Pre-requisite:

Bachelor of Business (International Event Management)
EVE201 Event Planning and Implementation
Bachelor of Business (International Hotel and Resort Management)
HTL201 Rooms Division Management
Bachelor of Business (International Restaurant and Catering Management)
RCM101 Introduction to the Restaurant and Catering Industries
RCM201 Advanced Beverage and Wine Knowledge
RCM202 Menu Planning and Engineering
Bachelor of Business (Guest Experience Management)
HOS101 Food and Beverage Operations Management
Students should have completed at least two out of the three subjects in their chosen specialisation before commencing IP201.
Plus IP101 for all of the above

Assessment Tasks: Report, Proof of hours documentation

Delivery Mode: On Campus, Work integrated learning activity

The service sector is one of the fastest growing worldwide. Services Marketing provides students with practical and theoretical approaches of marketing and the management of service business. It will explore the major differences between the marketing of service as distinct from the marketing of tangible products.

Assessment Tasks: Report, Presentation, Marketing Plan

Delivery Mode: On Campus